Shipping

The merchandise preparation procedures are constantly monitored by specialized personnel. All goods are carefully packaged in specially designed packaging to avoid damage during transport. When the goods are shipped, the customer receives a notification email containing the shipment tracking number (TRACKING) (this allows the shipment to be tracked directly from the home computer or smartphone by accessing the carrier's website indicated in the email). Any inability to receive the goods, changes to the delivery location, or periods of absence must be IMMEDIATELY communicated to Customer Service in order to make the necessary adjustments with the carrier. Failure to communicate such issues may result in storage fees charged to the customer.

Goods in STORAGE at the carrier's depot due to repeated delivery failures will be available to the customer for a maximum of 5 working days; after this time, the order will be canceled; in this case, the ordered items will be returned to the sender, and the order will be refunded to the customer but only partially (net of the shipping and storage costs incurred). Any details necessary to ensure that the carrier can reach the delivery location must be specified in the order notes during the purchase process; we remind you that these notes are only indicative and not binding for the carrier, so they are not guaranteed 100% (in the case of "important" information, we recommend sending an email to info@proteggendo.it specifying the order number).

To learn more about production and delivery times, we recommend checking this page.

Upon delivery of the goods, the customer must check:
- that the number of packages delivered and the external appearance correspond to what is indicated on the Delivery Note or the order receipt sent by email upon shipping confirmation.
- that the packaging is intact and not altered, even in the sealing tapes.
In case of tampering, breakage, wet or damaged packaging, the customer must ALWAYS ACCEPT the goods "WITH SPECIFIC RESERVE" describing the damage in detail on the delivery receipt of the carrier (e.g.: Specific Reserve for damage on the box).

For any doubts at the time of delivery, you can contact the "Customer Service" by phone at 0828 047 989. We recommend utmost care when opening the packaging; scissors or box cutters could damage the product inside. Once the material has been received and it has been confirmed that the damage is due to transport, the customer must report it to customer service WITHIN 24 HOURS of receiving the goods, following the procedures outlined in the "General Terms of Sale" section (in this case, do not discard the packaging until Proteggendo confirms it).

1. How do I know when my order will be shipped?
The customer is always informed about the shipping status via email (they will receive an email with the Tracking to follow the shipment, as soon as the order leaves our warehouses), and they can also check the status of their order within their account under the "Orders" section. The tracking indicates the day of delivery, but unfortunately not a time slot.

2. What happens if the carrier does not find me at the delivery address?
If the carrier does not find you at the indicated delivery address, they will make 2 more attempts. Afterward, the goods will remain at the nearest branch, and our shipping office will contact you to arrange a new delivery.

3. When does the carrier deliver?
Deliveries are made only from Monday to Friday between 08:30 and 18:00 approximately. Delivery of the goods is made to the address provided by the customer in the order, and it is also possible to enter the address of the workplace, a neighbor, or a nearby pickup point.

4. Can a delivery appointment be arranged?
The carrier will contact you by phone or SMS to arrange delivery (so make sure to enter the correct phone number when registering your account). The delivery is made at the street level, near the transport vehicle, unless the delivery to the floor (with an additional cost) has been selected during the checkout process. If you need to delay the shipment, we can postpone it for up to 30 days. After placing the order, please email us at info@proteggendo.it to request the postponement of the shipment.

Proteggendo offers the possibility to pick up the ordered products directly at the warehouses in Olevano Sul Tusciano (SA), Via E. De Filippo 24, 84062, by appointment.

It is always NECESSARY to make an appointment in advance with the staff, notifying them by email at info@proteggendo.it or by calling 0828 047 989 (as this is a warehouse and not a showroom, so for safety reasons); without an appointment, the staff is not authorized to accept anyone at the warehouse.